Shipping policy

Most of our products are made to order. That means we print, embroider, or assemble your item after you order it, so it takes a little longer than off-the-shelf goods — and it's why the quality is what it is.

  • Production/processing: typically 2–7 business days before your order ships.
  • Stocked items (stickers, patches, postcards) usually process faster.
  • Orders with multiple items may ship in more than one parcel, occasionally arriving separately at no extra cost to you.

Shipping time (after processing)

  • United States: approximately 3–8 business days
  • International: approximately 7–21 business days, depending on destination and customs

Total delivery time = processing time + shipping time. These are estimates from our carriers and fulfillment partners, not guarantees.

Shipping rates

  • Calculated at checkout based on destination and order size.
  • Free standard shipping on U.S. orders over $75.

Any orders totaling less than $75 will bill the manufacturer's shipping cost, which varies by region. Please check your order and confirmation for shipping costs.

International orders, customs & duties

We ship to many countries. Import duties, taxes, and customs fees are not included in the item price or shipping cost and are the recipient's responsibility. Customs policies vary widely — please check with your local customs office if you're unsure. Delays caused by customs are outside our control.

Tracking

You'll receive a shipping confirmation with tracking once your order is on its way. If tracking hasn't updated within a few days of the shipping notice, please allow a little time for the carrier to scan it, then contact us.

Lost, delayed, or stuck shipments

If your order is significantly delayed, lost, or stuck in tracking, email info@cartepostale.co and we'll help resolve it with our carrier or fulfillment partner.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. We're not able to reroute an order once it's shipped, and orders returned to us due to an incorrect or incomplete address may incur a reshipping charge.

Note shipping times are automated, and as items are custom made, delivery times may vary or may experience some delays. Any delayed purchases will be notified as soon as possible. 

For any additional questions on shipping, please contact us at: info@cartepostale.co