Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

Because production often begins quickly, please email info@cartepostale.co as soon as possible if you need to change or cancel an order. We'll do our best, but once an item has entered production we may be unable to modify it.

We do not accept returns for non-defective items. 

Many of our products are made to order (printed or embroidered for you individually) rather than pulled from a shelf. These items are still eligible for return if they arrive defective, damaged, or incorrect upon receipt, but because they are produced specifically for you we cannot accept returns for buyer's remorse or incorrect size selection on made-to-order goods unless the item is flawed. Please check the size chart on each product page before ordering — we carry XS–4XL and list measurements for every garment.

To be eligible for a return, your item must qualify as damaged upon receipt, defective, or incorrect (i.e. if what you received was not what you ordered). Any return must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@cartepostale.co. Please include order number, reason for return, and a clear, unedited photo of unopened or unused item, with invoice with name and order number visible. Return claims will not be processed without these proofs. Please note that returns will need to be sent to the following address: 

Carte Postale Care

520 E Church Street

1033

Orlando, FL

Shipping will be paid or refunded by Carte Postale. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The clear, unedited photo and reason for return must be included to process any return claim.

You can always contact us with any return-policy related questions at info@cartepostale.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We prioritize customer. service - however, false returns will not be accepted without a clear, unedited photo and reason for return. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift box items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cartepostale.co.